This privacy policy will explain how Louise O’Connor (´Our Companies’) uses the personal data we collect from you when you use our services or visit our website. 

What data do we collect?
Our Company collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Medical history that is relevant for safe and responsible instruction during our time together. 
  
  

How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Complete, in person, our consent and medical forms. 
• Register online, sign up for a newsletter or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  
  

How will we use your data?
Our Company collects your data so that we can:

• Process your order and manage your account.
• Design, effective and responsible consultations.
  
  

When Our Company processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?
Our Company securely stores your data in a locked cabinet at Calle Justicia 301, Urb. Costabella. Marbella 29604. Only authorized personal have access to your data. 

Our Company will keep your data for the time that you remain an active client of Louise O´Connor, ‘Louise The Therapist and ‘Menopause care costa del sol’. Retired client’s data will be kept for 12 months after their last session. Once this time period has expired, we will delete your data by shredding ALL documents. Clients can also request that the documents are sent, via registered mail, to an address provided by them. 

Marketing
Our Company would like to send you information about products and services of ours that we think you might like, ONLY IF YOU HAVE CONSENTED TO THIS ON OUR STANDARD CONSENT FORMS. 

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes. Please contact us directly to enact this change via email louise@louisett.com

What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. 
• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  
  

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our

• Email us: louise@louisett.com
• Call us: +34 662 150 182
• Or write to us: Calle justicia 301, Urb. Costabella. Malaga. 29604
  
  

Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org

How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
  
  

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4th January 2024.

How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

• Email us: louise@louisett.com
• Call us: +34 662 150 183
• Or write to us: Calle justicia, 301. Urb. Costabella
  
  

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

You can find more information here https://www.aepd.es/es

Agencia Española de Protección de Datos  
C/ Jorge Juan, 6 
28001-Madrid
Tel.:900 293 183

You can file a claim online following this link https://sedeagpd.gob.es/sede-electronica-web/vistas/infoSede/tramitesCiudadano.jsf